Car rental platform
Car rental platform
FAQ
How to find out what car rental offers are available and how to book them?
You can see all the rental options available by selecting the desired rental period on our website.
What to do if I'm going to be late to pick up the car?
In case of a delay, please inform the Car Owner/Car Rental Company. The contact information will be present on your reservation confirmation email.
What are the payment options?
You can pay for your reservation with VISA credit/debit, Mastercard credit/debit cards, as well as Apple and Google pay.
Do you need more than 2 years of driving experience to rent a car?
Cars owned by individual Car Owners have the ability to set a minimum age and driving experience requirement for renting their car, which you will see when pressing on a car in the search menu.
How do I contact the Car Owner/Car Rent Company or the Driver?
You can contact the Car Owner or the Driver of the car by clicking on the reservation on your ADCRent profile 24 hours before the start of the booking. There you will see the phone number of the Car Owner or Driver of the car. The contact information of car rental company will be present on your reservation confirmation email.
Will I really get the exact car that I orderd?
Cars with Or similiar next to them means that you will receive a similiar class vehicle to the car depicted in the picture and description. Your rental car will be of same category, similar size and same gear box type. Cars without the red indicator means you will receive the exact car in the picture.
Are there any additional charges for renting without driving experience?
Car Owners/Car Rental Companies have the ability to decide the age and driving experience standards. They are also able to choose an option for you to book a rental car without the required age or driving experience requirments. Such options, if available, will be present after selecting your desired rental car.
What are the deposit and damage laibilities?
This is the amount which is authorized from your bank account when you pick up the car and it depends on the class of the rental car. The deposit is authorized in order to cover for car damages and/or other car rental agreement breaches. In order to authorize the required amount for deposit a VISA or MASTERCARD credit card in the name of the person who will be signing the contract is needed. The exact requirments for deposit might vary between different car rental companies. Please find the exact deposit information on the same page after selecting your desired rental car.
For how long is the deposit authorized for?
Each car rental company has different deposit authorization terms. The exact lenght of deposit authorization term can be found after selecting your desired car. Usually it takes between 1-3 weeks.
What are the cancleling rules when renting a car?
You can cancel your reservation free of charge more than 24 hours before the start of the reservation. In that case, the Driver is refunded in full.
If the Driver cancels a reservation with less than 24 hours left until the start and the total booking period is equal to or less than three days, the Driver is subject to a penalty equal to the full amount paid by the Driver. The fine is deducted from the amounts paid by the Driver's platform, therefore the Driver does not have to pay anything extra.
If the Driver cancels the reservation with less than 24 hours left until the start and the total reservation period is longer than three days, the Driver is subject to a penalty equal to the amount paid by the Driver's Platform for three days. The fine is deducted from the amounts paid to the Driver's Platform, so the Driver does not have to pay anything extra. The amount paid by the Driver for the fourth, fifth and all subsequent days from the duration of the reservation is refunded to the Driver.
Who should I adress if I want to extend my reservation?
If you haven't created your profile, create one by pressing on the link in your confirmation email. Then press on "My reservations", select your reservation, and press on "Extend reservation".
If the car is booked from a car rental company you can also choose to contact them via their contact information which can be found on your car reservation confirmation email.
If the car is booked from a car rental company you can also choose to contact them via their contact information which can be found on your car reservation confirmation email.
Where can I travel with the car rental?
Cars Owners/Car Rental Companies can select to which countries Drivers can travel. The precise information regarding can be found after selecting your desired rental car.
Where can you pick up and/or leave the rented car?
Pick-up and drop-off location is indicated at the time of car reservation. Also, the Car Owner/Car Rental Company can deliver the car at an additional cost. You will only see this option only if it is available after selecting your desired rental car.
I rented a car. How do I get an invoice?
If the car is booked from a Car Owner the invoice is automatically sent to the e-mail specified by the customer within 24 hours from the end of your car rental reservation.
If the car is booked from a Car Rental Company then they wiill provide you with the invoice after the end of the booking.
If the car is booked from a Car Rental Company then they wiill provide you with the invoice after the end of the booking.
How can I delete my account and all information associated to it?
If you wish to delete your account, please, write an email to [email protected] from email. which you use to login into ADCRent.com website.
