Help Center

What to do if during the rental:
In all cases, the Driver of the car must first contact the Owner of the car if it is not necessary to provide first aid or take care of his life.

You were involved in a traffic accident:
After the event, if possible, a completed accident declaration must be obtained. If this is not possible, it is necessary to call the police and get a certificate from the police about the incident.

You have found a car with a new violation and the culprit is not:
In order to register an event, it is necessary to call the police and obtain a certificate from the police about the event.

You hit an animal on the road:
In order to register an event, it is necessary to call the police and obtain a certificate from the police about the event.

The car broke down:
In this case, follow the instructions of the Car Owner.

Lost car keys and / or documents:
In this case, follow the instructions of the Car Owner.

You have refilled the wrong fuel:
Do not drive the car engine and stop and switch off the engine as soon as possible. In this case, follow the instructions of the Car Owner.

You received a penalty for parking or speeding:
The Car Owner will be notified and will refer you as the driver. In that case, you will receive the documents from the institution administering the fines and from the Owner's account with a fine for the preparation of the documents.

You cannot contact the Car Owner / Driver:
In that case, write to info@adcrent.com and we will help you after assessing the situation.