Frequently asked questions

1. How to find out what cars do we have, what their price is according to the desired period and how to book it?


You can see all the rental options available to you by selecting the desired rental period on our home page www.adcrent.com. You can also reserve a car in the next step.

 

2. What are the payment options?


Allowed payment options:
ONLY VISA credit/debit and Mastercard credit/debit cards. Payment information is saved when creating Your ADCRent account.

 

3. Will I really get the exact car that I orderd?


You will receive the exact car that you ordered. In the rare case we cannot rent your car for you, we will contact you and offer you a higher class car for free.

 

4. Do you more than 2 years of driving experience to rent a car?
 

There are no restrictions regarding driving experience.

 

5. Are there any additional charges for renting without driving experience?
 

There are no additional charges for renting without having a driving experience for more than 2 years.

 

6. What are deposit and damage laibilities?
 

This is the amount we have to freeze from your bank account when you pick up the car and it depends on the class of the rental car;
If there is new damage to your car during the rental period, the deposit will be used to compensate the damage. To freeze the deposit, it is necessary to have a VISA or MASTERCARD credit card (or debit card, but only if you have chosen SUPER EASY insurance) on behalf of the car renter. The numbers and letters on the front of the card must be prominent. Virtual or other cards for deposit freezing are not accepted.

 

7.  For how long is the deposit frozen?


The deposit is refunded within 3 working days from the end of the reservation. However, the "un-freezing" procedure may take longer, depending on your bank. In case you still see a "frozen" deposit, we suggest contacting the bank servicing your account.
 

8. What is the additional insurance -  "SUPER EASY"
 

This is an additional insurance offered by ADCRent:
In the event of new infringements, your liability for damages is reduced to EUR 0.
Full insurance SUPER EASY insurance reduces the deposit to EUR 1.
Full insurance "SUPER EASY" offers roadside assistance service in Lithuania.
Without additional insurance, your liability will be limited from 700 EUR to 1500 EUR depending on the car class.

 

9. What are the cancleling rules when renting a car?
 

We do not charge a cancellation fee. You can cancel your reservation for free. We would be very grateful if you would let us know as soon as possible if you do not arrive.

 

10. Are the tires properly handeld during winter?
 

Yes, during the winter, all rental cars have winter or off-season tires.

 

11. Who should I adress if I want to extend my reservation?
 

You can extend your reservation by writing - info@adcrent.com

 

12. Where can I travel with the car rental?
 

Lithuania, Latvia, Estonia and Poland. There are no mileage or entry fees. Leaving the territories of Lithuania, Latvia, Estonia or Poland is strictly forbidden. A fine of EUR 1000 is applied when leaving Lithuania, Latvia, Estonia or Poland.

                                                                                                                                                                                            

13.Where can you pick up and/or leave the rented car?
 

Car delivery and pick-up in Vilnius is available Monday-Friday from 09:00 to 17:00. The price of this service is 60 EUR for delivery and 60 EUR for collection.

 

14. I rented a car. How do I get an invoice?
 

The invoice is automatically sent to the e-mail specified by the customer within 24 hours from the end of your car rental reservation.

 

15. How do I rent a car?
 

The car can only be booked on our website www.adcrent.com.

 

16. How to pick up a car if I fly in late at night?
 

Pick-up of the car during non-working hours takes place through the self-service system. Pick-up instructions are sent to the customer after booking.

 

17.What do I do if my flight is delayed?
 

If your flight is delayed, please contact us at info@adcrent.com and we will figure it out 

 

18. How can I delete my account and all information associated to it?
 

If you wish to delete your account, please, write an email to info@adcrent.com from email. which you use to login into ADCRent.com website.